W.E.U. Policies and Requirements

Swim Lesson Policy

Private swim evaluation required for all classes to introduce the facility and determine level – $30/child. If you’ve been away from lessons with us for over 6months an evaluation is required. Instructor approval is required for level advancement. Pre-registration required for all classes. — Payment required at registration.

We reserve the right to cancel lessons without refund for ill-fitting or forgotten swim diapers. Goggles required for all levels and above.

24 hours notice required for all customer cancellations. Cancellations made within 24-hours are non-refundable, or credited and will be charged as if the lesson was attended.  

We reserve the right to apply a $10 administrative fee for any manual processing; including but not limited to; processing refunds, phone scheduling appointments, modifying existing appointments. 

Bad weather: If the swim center is still operating as open and you choose not to attend a swim lesson due to weather, no credits or refunds will be issued. If a lesson is interrupted by electrical storms we are required to exit the water. Our instructors will finish the lesson duration by introducing water safety and teaching swimmers how to assist safely in an emergency. 

Swim lessons and lesson packages must be used within 3-6months (depending on the type of lesson) Unused appointments will be lost after expiration date and not refunded, replaced or credited. 

Program Registration Policy
All Wilderness Experiences Unlimited Summer Camp programs require advance written registration. All camp programs are registered online. Telephone registrations cannot be accepted. Session groups (except LIT session groups) are limited to ten campers. All sessions fill rapidly. Early registration is advised. Space is reserved on a first-come, first served basis when a fully completed registration, accompanied by a 25% non-refundable deposit is received in our office. If program session of first choice has a vacancy, space confirmation and other relevant material will be emailed promptly. If all program sessions of choice are filled, you may request that your name be added to a waiting list for the next available opening. The non-refundable deposit is non–transferable and is always withheld to cover lost enrollment and registration costs.

Medical Forms Requirement
Campers must provide complete current medical information. A blank Medical Form can be found on our forms and equipment page. Massachusetts law requires that a medical exam be conducted less than one year before camp attendance. The Medical Form must be completed, signed by parent and physician, dated and on file in the Wilderness Experiences Unlimited office prior to the opening day of summer camp session. For the 2017 season, this is June 26th 2017. Parents of special needs campers must speak with the director and special forms may be required.

We reserve the right to deny admission to our camp programs as a result of any mental, emotional or impulse control circumstances. While we strive to accommodate all young adventurers, our program is intensive and we must always consider the well-being of all group members.

Accounts Payable Policy
Full payment is due by June 26th 2017. Cash or check or Credit Cards (M.C., Visa, or Discover only)  Unpaid reservations will be released and made available to the next name on the waiting list if the account remains unpaid 24 hours after stated due date. The 25% deposit will not be returned if you fail to meet stated payment terms. There is a $20.00 charge for returned checks. Enrollment in camp indicates your acceptance of all Camp Policies and Terms of Registration.

Refund Policy
Our Corporate Refund Policy states…”There are no refunds for any cancellation received within two weeks of program date. There are no refunds for failure to show, voluntary withdrawal, sickness or removal from camp for a violation of behavior code”. In some “confirmed medical situations,be contact” we may at our discretion issue a transferable program credit minus the 25% deposit. Once registration has been accepted, any changes to your session choice will result in a $25.00 switched registration fee. The required 25% deposit is always withheld to cover program, lost enrollment, and office and registration costs.

There are no exceptions to the above-stated policies.

If you have any further contact Aubrey Cook by phone at 413-569-1287 or by email at campweu@gmail.com

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